At Maze Furni Shop, we’re committed to making your designer furniture shopping experience as seamless as our contemporary designs. Below you’ll find answers to our most commonly asked questions about products, delivery, payments and more.
About Our Products
What style of furniture does Maze Furni Shop specialise in?
We offer contemporary designer furniture with clean lines and premium materials. Our collection ranges from modern sofas (2-4 seaters, corner sofas) to stylish armchairs, functional storage solutions, and statement dining pieces.
Are your products ready-made or made-to-order?
All our furniture is carefully crafted to order to ensure the highest quality. Standard items typically ship within 1-2 business days after ordering.
What materials are used in your furniture?
We use premium materials including sustainably sourced woods, high-grade metals, and luxury fabrics. Each product description includes detailed material specifications.
Ordering & Account
How do I create an account?
You can create an account during checkout or via the ‘My Account’ section. Having an account lets you track orders, save favourites, and expedite future purchases.
Can I modify or cancel my order after placing it?
You may request order modifications within 2 hours of placing your order by contacting [email protected]. After this window, your order enters processing and cannot be changed.
Do you offer trade or bulk purchase discounts?
Yes, we offer special pricing for interior designers and trade professionals. Please contact our sales team for details.
Delivery & Shipping
What delivery options are available?
We offer:
- Standard Shipping: £12.95 via DHL/FedEx (10-15 business days)
- Free Economy Shipping: For orders over £50 via EMS (15-25 business days)
Do you ship internationally?
Yes, we ship worldwide except to select remote areas in Asia and other regions. If unsure about your location’s eligibility, please contact us before ordering.
How is my furniture packaged for delivery?
All pieces are packed with premium protective materials to ensure they arrive in perfect, showroom condition. Larger items may require assembly.
Can I track my order?
Yes, you’ll receive tracking details via email as soon as your order leaves our warehouse in Chelmsford.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details on our servers.
When will my card be charged?
Your payment method will be charged when your order is placed.
Returns & Exchanges
What is your return policy?
You may return items within 15 days of delivery for a full refund or exchange. Items must be in original, unused condition with all packaging.
What if my item arrives damaged?
While our premium packaging makes this rare, if any item arrives damaged, please contact [email protected] immediately and we’ll arrange a replacement.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or damaged goods.
Still have questions? Our customer service team at [email protected] is happy to help with any additional inquiries.