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Welcome to Maze Furni Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website at luxefurnistore.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. Our Customers

Maze Furni Shop caters to design-conscious individuals seeking contemporary, quality furniture for their homes. Our products range from stylish 2-seater sofas to functional bedroom furniture, all designed to elevate modern living spaces.

2. Website Use

2.1 Access and Accounts

You may browse our site without creating an account, but purchasing requires account registration. You must provide accurate information and keep login details secure.

2.2 Intellectual Property

All content on this site (images, text, designs) is our property or licensed to us. You may not reproduce, modify, or distribute any content without our written permission.

2.3 User Conduct

You agree not to:

  • Use the site for any unlawful purpose
  • Disrupt site functionality or security
  • Attempt to access other users’ accounts
  • Use automated systems to extract data

3. Products and Services

3.1 Product Descriptions

We strive for accurate product descriptions and images, but slight variations may occur. Fabric colors may differ slightly due to monitor settings.

3.2 Custom and Non-Returnable Items

The following cannot be returned:

  • Made-to-order furniture (clearly marked)
  • Final sale items (during promotions)
  • Opened bean bags & pouffes (hygiene reasons)

3.3 Product Availability

All items are subject to availability. If an item becomes unavailable after ordering, we’ll notify you and offer alternatives or a refund.

4. Orders and Payments

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed when your order is placed. You confirm that the payment method is yours or you’re authorized to use it.

4.3 Pricing

Prices are in GBP and include VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation.

5.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch

5.3 International Orders

We ship worldwide except some Asian and remote regions. International customers are responsible for any customs duties or taxes.

5.4 Delivery Issues

You must inspect deliveries immediately. Report damaged items within 48 hours with photos of damage and packaging to [email protected].

6. Returns and Refunds

6.1 Return Policy

You may return most items within 15 days of delivery if:

  • Item is in original condition
  • Unused and undamaged
  • In original packaging with all tags

6.2 Return Process

  1. Request authorization by emailing [email protected] within 15 days
  2. Receive return instructions within 2 business days
  3. Repackage carefully with original materials
  4. Ship using provided label

6.3 Refunds

Refunds are issued to original payment method within:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

6.4 Exchanges

To exchange an item, follow the return process and specify desired replacement. You’re responsible for any price difference and additional shipping costs.

7. Liability and Disputes

7.1 Our Liability

Our liability is limited to the purchase price of the product. We’re not liable for:

  • Indirect or consequential losses
  • Incorrect use of products
  • Events beyond our reasonable control

7.2 Dispute Resolution

We aim to resolve any disputes amicably. If unresolved, disputes may be submitted to the courts of England and Wales.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law.

8.3 Contact Us

For questions about these terms:

Maze Furni Shop
32 Winsford Way
Chelmsford, GB CM8A 8EV
Email: [email protected]
Phone: +44 (0)XXXX XXX XXX

Thank you for choosing Maze Furni Shop. We’re committed to providing quality contemporary furniture and exceptional service throughout your shopping experience.